In an attempt to read a PDF related to my student loan repayment plan, I logged into the Sallie Mae website for the first time in a long time.
I generally have a sense of what my passwords are, but couldn’t remember it this time, so I went through the forgotten password process. Given that LiveWhale has functionality for forgotten passwords, I’m always interested to see what people do. I had to submit an SSN, date of birth, and answer one security question. Pretty straightforward. They let me set a new password, and I logged in with it.
Immediately after login I was asked to set FIVE new security questions. Five!
Here they are:
OK, listen up, Sallie Mae.
Really?
Are you really asking me to give you answers to five security questions so I can read a PDF? And what if, when I come back in another two years to read another PDF, I have a different favorite vacation spot?
Do you really want me to tell you my greatest fear, Sallie Mae? So I can read your PDF?
Frankly, I already know what the PDF says. I changed my bank account, and they need the new number. Fine— I’ll call them on the phone and give it to them.